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Note from Chief HCV Officer, Cheryl L. Burns
Cheryl Burns Photo

Welcome to the new Going Places! We hope you like the updated look and digital format of CHA's newsletter for HCV Program participants. In each issue, you will find information on CHA policy changes, RENTCafé, upcoming events and educational opportunities as well as available resources, program reminders, tips to help you in your daily life, and more.

P.S. Going Places will be delivered exclusively via email moving forward. You are receiving this e-newsletter because your email address is on file for your account. If you know of an HCV participant family who is not receiving Going Places, it's most likely because they don't have an email address on file. We hope you'll encourage them to contact CHA and add a personal email to their account. Just remember, if possible, any email on file should belong to the voucher holder, since CHA also uses it for sensitive account-related information.

Program Reminder: CHA Office Hours

CHA's HCV Regional Offices are open each weekday from 8:30 a.m. to 5 p.m., with the exception of the Central Office located at 60 E. Van Buren, which is now closed to the public on Fridays (effective November 21). As a reminder, CHA continues to operate by appointment only (except for Wednesdays). For assistance, please schedule an appointment with your servicing office (determined by the ZIP code of your current residence or special program), walk in on a Wednesday, or contact the CHA Customer Call Center at 312-935-2600 or hcv@thecha.org. Additionally, please take note of upcoming office closures in observance of the following federal holidays:

  • Christmas Eve | Wednesday, December 24
  • Christmas Day | Thursday, December 25
  • New Year's Eve | Wednesday, December 31
  • New Year's Day | Thursday, January 1
  • Dr. M.L. King Jr. Day | Monday, January 19
  • Lincoln’s Birthday | Thursday, February 12
  • Presidents Day | Monday, February 16

Don't Forget ... Log in to your RENTCafé account to conduct HCV business remotely 24/7 (no office visit or phone call required)! Use the online tool to request an Interim when you experience changes in your household, complete your Re-Examination Appointment (when it’s time), view CHA inspection information, including upcoming appointments and results, access essential HCV resources, and more! Securely manage your CHA account online today at res-par.thecha.org.

Next Month: Take Flight Networking & Recruitment Event

Join us for our Take Flight Networking & Recruitment event for CHA college students and recent graduates. Explore many industries as well as summer internship and employment opportunities, including the CHA Summer Internship Program!

Wednesday, January 7, 2026
Noon to 3:00 p.m.
CHA Headquarters — 60 E. Van Buren

REGISTER TODAY

RENTCafé Tips: Viewing Inspections Results   

Sample Inspection Details Report

Did you know you can view high-level CHA inspection results directly from your RENTCafé account?

To get started, log in to your account at res-par.thecha.org and select the ‘Inspections’ tile on your RENTCafé dashboard. Once selected, you'll see a table that lists information regarding your CHA inspections, including the inspection date, unit address and result. If there are multiple records, you can then search for a specific inspection by date or result using the search bar at the top of the page.

There are five (5) possible results you can expect to see in the results column:

  1. Pass: Unit/property meets all CHA Inspection Standards.
  2. Fail: If one item fails, the entire inspection fails.
  3. Inconclusive — No Show: No one is present to allow the Inspector access to the unit to conduct the inspection.
  4. Inconclusive — No Entry: The Inspector is refused access to the unit or no one over 18 years old is present to allow the Inspector access.
  5. Cancel: The inspection was cancelled by either the participant or the property owner/manager.

If your inspection failed, select the ‘Details’ button in the far-right column and a PDF of an Inspection Details Report (see image) will automatically download. The report will outline each individual fail item, including who is responsible for making the repair (participant or property owner). If a unit fails an inspection, the unit must pass a Re-Inspection before it can (or continue to) be leased on the HCV Program.

Have a question regarding your inspection results or an upcoming inspection? Contact the Inspections Department directly at hcvpinspections@thecha.org.

HCV Webinars: On-Demand Recordings and Live Sessions

Not able to attend a live HCV webinar? No worries — you can view on-demand recordings of most webinars at any time in the HCV Webinar Library. There are dozens of topics available, including how to request a reasonable accommodation from CHA, how to complete your Re-Examination appointment on RENTCafé, home safety, mental health, fair housing, and more! To view all available webinar recordings, visit gotostage.com/channel/chahcvparticipants.

Interested in attending a live session? Visit thecha.org/hcvparticipantevents to view a schedule of upcoming events as well as links to register.

Computer Access and Assistance: Digital Resource Centers 

Did you know CHA has Digital Resource Centers that offer open computer time, technical help and special programs for people of all ages? There are nine (9) locations throughout the city that are equipped with computers, updated software, projectors and Wi-Fi. These centers are open to CHA residents, including HCV participants, as well as everyone in the community. Click here to fill out a reservation form for any of the spaces below.

Altgeld Gardens – CYC
951 E. 132nd Place
Chicago, IL 60827
M-F 9 a.m. - 5 p.m.
Sat. by appointment
773-928-4116
Email Altgeld Lab

Charles Hayes (The FIC)
4859 S. Wabash Ave.
Chicago, IL 60605
M-F 8:30 a.m. - 5:30 p.m.
312-913-7132
Email FIC Lab

Dearborn Homes
2910 S. Dearborn
Chicago, IL 60616
M-F 9 a.m. - 5 p.m.
312-225-0310
Email Dearborn Lab

Henry Horner / Westhaven
125 N. Hoyne Ave.
Chicago, IL 60612
M-F 9 a.m. - 5 p.m.
312-243-9073
Email Horner Lab

Jane Addams Family Resource Center
1254 S. Loomis
Chicago, IL 60608
M-F 9 a.m. - 5 p.m.
312-786-3142
Email Jane Addams Lab

Lake Parc Place
3983 S. Lake Park
Chicago, IL 60653
M-F 9 a.m. - 5 p.m.
312-786-6617
Email Lake Parc Lab

Lawndale Gardens
2527 S. California
Chicago, IL 60623
M-F 9 a.m. - 5 p.m.
312-786-3488
Email Lawndale Lab

Lowden Homes
200 W. 95th St.
Chicago, IL 60628
M-F 8:30 a.m. - 5 p.m.
312-913-7512
Email Lowden Lab

Wentworth Gardens
3757 S. Wentworth
Chicago, IL 60617
M-F 8:30 a.m. - 5 p.m.
312-913-7007
Email Wentworth Lab

Health & Wellness Corner: Seasonal Affective Disorder Tips

Seasonal Affective Disorder (SAD) is a type of depression that is triggered by a change of seasons. It’s most common during the fall and winter seasons and is commonly referred to as the ‘winter blues.’ Symptoms include sadness, anxiety and fatigue as well as feelings of irritation or agitation. If you think you're experiencing SAD, below are a few tips that might help improve your mood:

Prioritize light. Keep your blinds open and go for walks on sunny days. Research shows that sunlight can have an impact on our serotonin levels and the shorter daylight hours that occur during winter can cause a decrease in serotonin.

Keep a consistent sleep schedule. As with most bodily functions, getting enough sleep is key. With less daylight hours, you may feel inclined to sleep more than usual but keeping a consistent schedule can help alleviate feelings of depression.

Stay social. Outings are difficult during the winter months but even socializing virtually can help improve your mood. Set aside time to talk to your loved ones through FaceTime or Zoom.

Talk to your doctor about a treatment plan. Whether it’s medication or Vitamin D supplements, your doctor can help you develop a plan to manage any SAD symptoms.  

For more information on SAD, visit nimh.nih.gov.

Winter Preparation: Weatherization   
Photo of Icicles Hanging from a Roof

Weatherization is the practice of making your home more energy efficient and taking proactive measures to make sure it’s protected from inclement weather. As cold weather is quickly approaching, time is of the essence. Follow the tips below to help weatherize your home.

Apply door seals. Applying door seals around the frame of exterior doors can help prevent cold air from entering your home.

Keep up on unit maintenance. Make sure to check your roof, ceiling and gutters for any damage. These items are essential for proper air flow in your unit. If any repairs are needed, make sure to notify your property owner or manager right away.

Consider getting a humidifier. A humidifier increases the humidity in your home by making the air feel warmer. This can help reduce heating costs.

Change the direction of your ceiling fans. Changing your ceiling fans to rotate in a clockwise direction can help move hot air trapped on the ceiling down into the room. Most ceiling fans have a switch that you can toggle to change the direction of the blades. Just make sure the fan is turned off before adjusting.

OIG Case: Anna Cartagena and William Lorenzo Roman  

The Office of Inspector General (OIG) is an independent body that conducts audits and investigations to prevent fraud, waste of funds or resources, mismanagement, or other improper acts involving CHA business. Anyone can anonymously file a complaint with the OIG. Once filed, the OIG will review it to determine if an investigation is warranted. Here's a recent case.

Anna Cartagena, a former participant in the HCV Program, and her husband William Lorenzo Roman, a former HCV property owner, both pleaded guilty to one amended count of Felony Theft by Deception, were sentenced to two (2) years in prison, paid $40,000 in restitution to CHA (before entering their plea) and were ordered by the court to pay the remaining restitution of $157,478 to CHA.

The OIG found that from May 2005 to June 2019, Cartagena illegally received more than $153,000 in CHA housing benefits by living in and owning a property with Roman. As her property owner, Roman was paid over $44,000 in rent payments from CHA. In addition, Cartagena did not disclose several sources of income or her shared ownership with Roman of a second home, which was occupied by her mother (also an HCV participant) and stepfather.

As stated in the HCV Program Family Obligations, participant families receiving housing assistance must not reside in a unit owned by a spouse, domestic partner, parent, child, grandparent, grandchild, sister or brother of any member of the family (related by blood or marriage). The only exception to this rule is if an accommodation is needed for a family member who is a person with disabilities, a request is submitted online through CHA's Reasonable Accommodation Portal or by other means (i.e., RENTCafé), and CHA approves.

To learn more about Reasonable Accommodations, including examples and further instructions, visit thecha.org.

CHA's Our House Podcast Flyer

CHA is excited to announce the 'Our House' Podcast, hosted by Crystal Palmer, Manager of Resident Engagement. You can find us on Spotify or on CHA's YouTube channel. Tune in to learn about CHA programming, events, lease information, and more! Scan the QR code to listen.

Upcoming Events 

HCV Participant Webinar: Chicago City Services
Tuesday, December 9, 1 p.m. to 2:30 p.m. | Click Here to Register

Did you know rodent control, forestry and graffiti removal are some of the services provided by the city of Chicago's Department of Streets and Sanitation (DSS)? Join us to learn more about all the critical services the Department provides and how their team of over 2,000 can help improve your community. 

HCV Participant Webinar: Important CHA Reminders for 2026
Tuesday, January 13, 1 p.m. to 2:30 p.m. | Click Here to Register

Kick off the new year on the right foot with CHA as we review reminders to help set you up for success in the HCV Program. We’ll discuss new updates, essential information, program tools and more.

HCV Participant Webinar: Tenants’ Rights: A Breakdown of the Chicago RLTO
Tuesday, January 27, 1 p.m. to 2:30 p.m. | Click Here to Register

The Chicago Residential Landlord and Tenant Ordinance (RLTO) is a legal document that outlines all the rights, obligations and responsibilities of tenants and property owners in the city of Chicago. Join us as we review what the Chicago RLTO says about tenant responsibilities and remedies, fees, property owner duties and more.

To view the full list of upcoming events, visit thecha.org/hcvparticipantevents.

Resources for HCV Participants
Photo of a staff meeting in a conference room
HCV Webinar Library

CHA is dedicated to the success of HCV participant families and has made dozens of educational webinars available on-demand 24/7 in our HCV Webinar Library. Watch them at a time of your convenience ... on-the-go using your cell phone or at your computer. Just make sure whichever device you use is connected to Wi-Fi!

Webinar topics include:

  • How to Search for Housing
  • Education & Employment
  • Moving with Your Voucher
  • Homeownership
  • And more!

Click here to take advantage of all the educational resources that are available in the HCV Webinar Library.

We want to hear from you! Especially if you’ve never attended one of our educational sessions before ... please take a minute to share what you'd like to see from HCV education and events.
TAKE THE SURVEY
Photo of a stack of books
HCV Online Resources to Bookmark

Online Account Management — Complete your Re-Examination online or submit a request for an Interim Re-Examination: res-par.thecha.org.

See if your new home is in a Mobility Area using the interactive map: thecha.org/mobility (scroll to the bottom).

Search online listings to find your next home: AffordableHousing.com.

Check your upcoming inspection appointments and review high-level results: res-par.thecha.org.

Learn about the many support services and programs CHA offers to HCV participant families: thecha.org/resident-services.

Thanks for Reading  

If you liked this newsletter, or have topic suggestions for newsletter articles or webinars, reply to this email and let us know.

Looking for past editions of Going Places? Find them under the HCV Resources menu on your RENTCafé dashboard at res-par.thecha.org.

 
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Chicago Housing Authority | 60 E. Van Buren Street | Chicago, IL 60605

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